Frequently Asked Questions

Error "Label not ready to print, status = 385" (Rimage)
Last Updated 5 years ago

This error can be produced when a customer uses encryption and a thumbnail is included on the label. The thumbnail references a JPEG image file that - in case of encryption - is not physically present anymore, because the data to be recorded has been containerized.

Solution:
Open the properties page of the picture object and select the "Error Handling..." button under the Picture item in the left column. Set to "Never Abort Print Job" as shown hereunder:

image

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